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Contact Center
With global experience in delivering core contact center technologies, we neatly integrate these innovations into a reliable, multimedia cloud-based architecture to offer personalized customer and marketing services for any business.
It supports access from multiple media channels, including voice, video, fax, email, web, and social media. The Contacts Routing Server (CRS) uniformly routes and allocates requests from multimedia channels to the most appropriate agent or Interactive Voice Recognition (IVR) flow.
It optimizes a full range of management applications with a reliable Browser/Server (B/S) structure, including outbound calling system, real-time monitoring system, inspection system, and report system. Management personnel can conveniently monitor the contact center’s operational status in real-time with these systems.
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It supports access from multiple media channels, including voice, video, fax, email, web, and social media. The Contacts Routing Server (CRS) uniformly routes and allocates requests from multimedia channels to the most appropriate agent or Interactive Voice Recognition (IVR) flow.
It optimizes a full range of management applications with a reliable Browser/Server (B/S) structure, including outbound calling system, real-time monitoring system, inspection system, and report system. Management personnel can conveniently monitor the contact center’s operational status in real-time with these systems.
